Terms and Conditions
Valid from 1.1.2018
Latvo Oy (Business ID 3018436-5) sells products to companies and individuals over 18 years of age in Finland and the EU. Product prices include VAT 24 %. We reserve the rights to change prices and shipping costs.
Products are ordered via the website order form or directly by e-mail. All customer information is handled confidentially. The contact information requested during the order will not be used for the purposes of ordering or clarifying any inaccuracies in the order. When ordering, you are required to become acquainted with and committed to the applicable Terms and Conditions.
Order Confirmation and Payment
After a successful order, your invoice will be sent within 1-2 days, mostly within 12 hours. Sending an invoice requires an e-mail address when ordering. The invoice also works as an order confirmation. You can, if necessary, make changes to your order at this stage or cancel your entire order. Once you have paid your invoice and your order appears on our bank account, the product will be sent to your registered address. If you do not pay an invoice within a reasonable time, we reserve the right to cancel the order.
Delivery method and Costs
The exact delivery costs for your order will be shown after you have received an offer or an order confirmation. You can see the delivery costs of a single product in connection with the product options.
Depending on your order and delivery, our most common delivery time to Finland is 2-5 days and to EU 5-15 days. Detailed times are indicated with product options. We are not responsible for the delays caused by force majeure or the indirect harm caused by delays. Delivery times are indicated in the product options and at the latest by order confirmation / separate e-mail, so you still have the option to cancel the order.
Exchange and Return Terms
According to Chapter 6 of the Consumer Protection Act, You have the right to change or return your entire or part of your order within 14 days of receiving your order. The right to return applies only to unused and merchantable goods in the original packaging. You are responsible for the shipping costs. The right to return does not apply to products manufactured or customized for you.
Returns must be notified in advance by email to firstname.lastname@example.org
When returning the submitted order, include your customer number / name and contact information and your bank account number for refunding your money.
If the product has been lost or damaged during transport or otherwise does not respond to your order, you must notify the parties within 14 days of the Exchange and Return Terms. If the package is damaged during transport, the product must immediately be reclaimed to the carrier. Latvo Oy is not responsible for any transportation damage.